Q: Where are you located?
A: We are located in Anderson, IN. We currently operate out of our private residence so we don't share our exact address until after a client books.
Q: Anderson is pretty far away- do you offer delivery?
A: We do not currently offer delivery, although it is something that we are looking at adding VERY SOON! We do offer a Driving Discount of 5% for anyone who is over 30 miles away. Just email us to claim your discount.
Q: Are there additional fees to expect?
A: Nope! No additional fees! What you see is what you pay!
Q: How does pickup work?
A: Pickup is from our home where we currently operate our business. Just schedule a time for pickup and drop off that works for your schedule and we'll have your items ready for you when you arrive! Once you're here, we'll help you load everything into your car and you're good to go!
Q: Can I see items in person?
A: The answer is... yes! But not quite yet! We are currently renovating the barn on our property to house our decor and become a studio for clients to visit! It will be open later this summer (2022) and we can't wait for you to see it!
Q: Do you provide batteries for the candles?
A: We do not. You can find what types of batteries you need for your desired candles in the description of the item.
Q: What if something is broken when I return it?
A: Accidents happen! It's okay! We will just send you a bill for what you need to replace after your full rental is inspected.
Q. Who is responsible for cleaning our linens or dinnerware?
A. We are responsible for cleaning all linens and dinnerware- we just ask that items like vases or candlesticks are not returned with wax!
Q. How soon should I book my rental?
A. You should book your rental as soon as you can, especially during the peak wedding months.
Q: I want to book something for next week and I'm having trouble.
A: No worries! Our system is designed to keep rentals from being placed online less than 10 days out so that we don't get too crazy with last minute orders. HOWEVER! We are still happy to work with you if you simply email us! We can make sure we have enough time to pack your last-minute needs.
Q. Can I change my order after it's placed?
A. Absolutely! You can make as many changes as you need up until 4 weeks prior to your pick up. Any changes that are made will adjust your final bill.
Q: What happens if I return my rental late?
A: Things happen, especially after a big event. We completely understand! However, it is important that your items are returned on their due date, as they more than likely will be headed right back out the door in TWO DAYS for the next event! We pride ourselves on providing the best quality decor for all of our clients, and having enough time to recover, launder, inspect and pack rental items is crucial for our success. To ensure that items are returned punctually, we do enforce our "holdover fee" policy of $20.00 every day the items are late. This can be found in our terms and conditions.
Q: What if I need to cancel my rental?
A: We get it- things happen. Should you cancel your rental prior to paying your invoice in full and before the 4-week mark, you will just lose your 25% non-refundable deposit. If you cancel your event after the 4-week mark or any time after you've paid your invoice in full- you will not be issued a refund. BUT you do get to use whatever dollar amount you've paid to us as a credit for up to 1 year after the cancellation date.
A: We are located in Anderson, IN. We currently operate out of our private residence so we don't share our exact address until after a client books.
Q: Anderson is pretty far away- do you offer delivery?
A: We do not currently offer delivery, although it is something that we are looking at adding VERY SOON! We do offer a Driving Discount of 5% for anyone who is over 30 miles away. Just email us to claim your discount.
Q: Are there additional fees to expect?
A: Nope! No additional fees! What you see is what you pay!
Q: How does pickup work?
A: Pickup is from our home where we currently operate our business. Just schedule a time for pickup and drop off that works for your schedule and we'll have your items ready for you when you arrive! Once you're here, we'll help you load everything into your car and you're good to go!
Q: Can I see items in person?
A: The answer is... yes! But not quite yet! We are currently renovating the barn on our property to house our decor and become a studio for clients to visit! It will be open later this summer (2022) and we can't wait for you to see it!
Q: Do you provide batteries for the candles?
A: We do not. You can find what types of batteries you need for your desired candles in the description of the item.
Q: What if something is broken when I return it?
A: Accidents happen! It's okay! We will just send you a bill for what you need to replace after your full rental is inspected.
Q. Who is responsible for cleaning our linens or dinnerware?
A. We are responsible for cleaning all linens and dinnerware- we just ask that items like vases or candlesticks are not returned with wax!
Q. How soon should I book my rental?
A. You should book your rental as soon as you can, especially during the peak wedding months.
Q: I want to book something for next week and I'm having trouble.
A: No worries! Our system is designed to keep rentals from being placed online less than 10 days out so that we don't get too crazy with last minute orders. HOWEVER! We are still happy to work with you if you simply email us! We can make sure we have enough time to pack your last-minute needs.
Q. Can I change my order after it's placed?
A. Absolutely! You can make as many changes as you need up until 4 weeks prior to your pick up. Any changes that are made will adjust your final bill.
Q: What happens if I return my rental late?
A: Things happen, especially after a big event. We completely understand! However, it is important that your items are returned on their due date, as they more than likely will be headed right back out the door in TWO DAYS for the next event! We pride ourselves on providing the best quality decor for all of our clients, and having enough time to recover, launder, inspect and pack rental items is crucial for our success. To ensure that items are returned punctually, we do enforce our "holdover fee" policy of $20.00 every day the items are late. This can be found in our terms and conditions.
Q: What if I need to cancel my rental?
A: We get it- things happen. Should you cancel your rental prior to paying your invoice in full and before the 4-week mark, you will just lose your 25% non-refundable deposit. If you cancel your event after the 4-week mark or any time after you've paid your invoice in full- you will not be issued a refund. BUT you do get to use whatever dollar amount you've paid to us as a credit for up to 1 year after the cancellation date.