Q: What happens if I return my rental late?
A: Things happen, especially after a big event. We completely understand! However, it is important that your items are returned on their due date, as they more than likely will be headed right back out the door in TWO DAYS for the next event! We pride ourselves on providing the best quality decor for all of our clients, and having enough time to recover, launder, inspect and pack rental items is crucial for our success. To ensure that items are returned punctually, we do enforce our "holdover fee" policy of $20.00 every day the items are late. This can be found in your lease contract as well as our terms and conditions.
Q. Who is responsible for cleaning the linens?
A. Sparkling Decor and More staff is responsible for cleaning all linens but the tablecloths must be returned folded and in their original boxes. Napkins must be returned in boxes as well but do not need to be folded. Please do not include any materials such as florals/greenery stems, twine or menu cards in with the napkins that have not been used. This will result in a cleaning fee.
Q. How long can I have my rental items?
A. Rentals run as long as 5 days and you can have your items as long or as little as you'd like!
Q. Do I need to clean my dishes/chargers before I return them?
A. Nope! We take care of all the cleaning after your rental but we do ask that you scrape off any excess food on the plates before packing them back up!
Q. Where are you located?
A. We are located in Castleton- about 2 minutes off the intersection of I-69 and 465. We do pick up from our private residence or our storage unit depending on how big your rental is. We give out pick up information once you've signed to help you plan for the week leading up to your event.
Q. How soon should I book my rental?
A. You should book your rental as soon as you can, especially during the peak wedding months. You can book as late as 48 hours prior to your desired pick up date but the good stuff gets picked up fast so make sure to snag it early if you really want it!
Q. Can I change my order after it's placed?
A. Absolutely! You can make as many changes as you need up until 4 weeks prior to your pick up. Any changes that are made will adjust your final bill.
Q. If I want to pay in full, how can I do that?
A. If you're booking your rental online, you will only be charged the minimum 25% deposit. Our system isn't as savvy as we'd like (just yet) so just add in the notes section in check out if you'd like to pay a different amount than listed and after we receive your order we will send you a payment link for the remaining balance.
A: Things happen, especially after a big event. We completely understand! However, it is important that your items are returned on their due date, as they more than likely will be headed right back out the door in TWO DAYS for the next event! We pride ourselves on providing the best quality decor for all of our clients, and having enough time to recover, launder, inspect and pack rental items is crucial for our success. To ensure that items are returned punctually, we do enforce our "holdover fee" policy of $20.00 every day the items are late. This can be found in your lease contract as well as our terms and conditions.
Q. Who is responsible for cleaning the linens?
A. Sparkling Decor and More staff is responsible for cleaning all linens but the tablecloths must be returned folded and in their original boxes. Napkins must be returned in boxes as well but do not need to be folded. Please do not include any materials such as florals/greenery stems, twine or menu cards in with the napkins that have not been used. This will result in a cleaning fee.
Q. How long can I have my rental items?
A. Rentals run as long as 5 days and you can have your items as long or as little as you'd like!
Q. Do I need to clean my dishes/chargers before I return them?
A. Nope! We take care of all the cleaning after your rental but we do ask that you scrape off any excess food on the plates before packing them back up!
Q. Where are you located?
A. We are located in Castleton- about 2 minutes off the intersection of I-69 and 465. We do pick up from our private residence or our storage unit depending on how big your rental is. We give out pick up information once you've signed to help you plan for the week leading up to your event.
Q. How soon should I book my rental?
A. You should book your rental as soon as you can, especially during the peak wedding months. You can book as late as 48 hours prior to your desired pick up date but the good stuff gets picked up fast so make sure to snag it early if you really want it!
Q. Can I change my order after it's placed?
A. Absolutely! You can make as many changes as you need up until 4 weeks prior to your pick up. Any changes that are made will adjust your final bill.
Q. If I want to pay in full, how can I do that?
A. If you're booking your rental online, you will only be charged the minimum 25% deposit. Our system isn't as savvy as we'd like (just yet) so just add in the notes section in check out if you'd like to pay a different amount than listed and after we receive your order we will send you a payment link for the remaining balance.