Q: What happens if I return my rental late?
A: Things happen, especially after a big event. We completely understand! However, it is important that your items are returned on their due date, as they more than likely will be headed right back out the door in TWO DAYS for the next event! We pride ourselves on providing the best quality decor for all of our clients, and having enough time to recover, launder, inspect and pack rental items is crucial for our success. To ensure that items are returned punctually, we do enforce our "holdover fee" policy of $20.00 every day the items are late. This can be found in your lease contract as well as our terms and conditions.
Q. Who is responsible for cleaning the linens?
A. Sparkling Decor and More staff is responsible for cleaning all linens but the tablecloths must be returned folded and in their original boxes. Napkins must be returned in boxes as well but do not need to be folded. Please do not include any materials such as florals/greenery stems, twine or menu cards in with the napkins that have not been used. This will result in a cleaning fee.
Q. How long can I have my rental items?
A. Rentals run as long as 5 days and you can have your items as long or as little as you'd like!
A: Things happen, especially after a big event. We completely understand! However, it is important that your items are returned on their due date, as they more than likely will be headed right back out the door in TWO DAYS for the next event! We pride ourselves on providing the best quality decor for all of our clients, and having enough time to recover, launder, inspect and pack rental items is crucial for our success. To ensure that items are returned punctually, we do enforce our "holdover fee" policy of $20.00 every day the items are late. This can be found in your lease contract as well as our terms and conditions.
Q. Who is responsible for cleaning the linens?
A. Sparkling Decor and More staff is responsible for cleaning all linens but the tablecloths must be returned folded and in their original boxes. Napkins must be returned in boxes as well but do not need to be folded. Please do not include any materials such as florals/greenery stems, twine or menu cards in with the napkins that have not been used. This will result in a cleaning fee.
Q. How long can I have my rental items?
A. Rentals run as long as 5 days and you can have your items as long or as little as you'd like!